F A Q ' S

Please see our FAQ's below - If you have any further questions please contact us using the contact form.

How long will my order take to be dispatched?

All orders are made to order and are usually dispatched within 1–2 working days.

How will my order be delivered?

All orders are sent using Royal Mail Tracked 48 as standard, with the option to upgrade to Tracked 24 at checkout. Once your order has been dispatched, you'll receive tracking information so you can follow its journey.

Can I personalise my card?

Yes! All of our cards can be fully customised. Simply enter your chosen wording when placing your order. If you have a special request, please get in touch and we'll do our best to help.

Are the cards printed with a message inside?

No, all cards are left blank inside so you can add your own personal message.

What if I have a question about my order?

Please use the contact form and we'll get back to you as soon as possible. We aim to respond to all enquiries within 1–2 business days.

R E T U R N S

Do you offer returns?

As our cards are personalised and made to order, we’re unable to accept returns or cancellations for change of mind or for errors in personalisation details supplied by the customer. If your order arrives damaged, faulty or there has been an error on our part, please get in touch and we’ll be happy to help.

My order didn't arrive in time for the occassion - Can I have my money back?

Unfortunately, we cannot guarantee delivery by a specific date and cannot offer a refund simply because an order arrives later than expected. Delivery estimates are provided by Royal Mail and delays can occasionally occur. If your order appears to be lost in transit, please get in touch and we’ll be happy to investigate the tracking and arrange a replacement or refund where appropriate.